YOU ARE…
Healthcare, banking or insurance professional?
Document decisions
NELSONMy NELSONExplore the solutionYOUR CHALLENGE
I informed a patient or customer. How will I prove it years later?
WHAT YOU CAN DO
Inform
Keep the information and documents presented to a patient or customer, with the version used.
Record discussions
Document questions, answers and information relevant to understanding.
Trace decisions
Connect the expressed choice, approvals and the people involved in the journey.
Track each step
See documented elements and what still needs to be completed.
Retrieve the timeline
Bring together events, dates and versions to explain what happened.
Export the record
Bring the timeline and supporting records together in a retrievable file.
An exportable decision record: information, exchanges, versions, events and evidence.
Healthcare journeys · Banking and insurance in co-design
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